How DigitalMSK Works
The platform provides comprehensive and consistent full-body self assessments, including body region-specific questions, across any software device.
Different users experience DigitalMSK in different ways.
Explore the journeys below to see how the platform supports:
Patients
Fast, accessible MSK support, anytime, anywhere, from any device
Clinicians
Supporting clinicians to deliver better care with less effort
Employers
Reducing costs, improving efficiencies through a healthier workforce
Insurance & Employee Benefits
Better MSK care - fewer claims
A Snapshop of the DigitalMSK Journey
Product video coming soon
The patient journey
Fast, accessible MSK Support Anytime, Anywhere
Patients self-assess at their own pace and in their own time, helping them to think through their problem and prepare for their assessment.
Step 1
Easy registration.
Step 2
Answer simple questions about their problem (symptoms, history, red flags).
Step 3
Rapid escalation of urgent issues, with guidance, self-help and exercises - based on personalised triage outcomes.
THE PATIENT JOURNEY:
Outcomes
Patients receive two reports:
1 Triage Support
Patient sees the right person first time. Identifies urgent versus routine conditions.
2 Pre-assessment summary
Helps patients accurately communicate their issues with clinicians. Provides clinician more time to focus on treatment and care.
Beyond the assessment
Automated nudges, digital check-ins and symptom tracking, helping clinicians to support full recovery.
Patient Value
Safe
Identifies urgent issues and where to get help, whether it’s 2am .
Reassurance
Patients feel comforted, reassured that clinician understands their problem in advance.
Empowering
Immediate access to support, personalised self-help and exercises.
Better results
Clear guidance, earlier intervention and faster recovery.
Efficient
Saves patient and clinician time at the appointment to focus on treatment.
The clinician journey
Supporting clinicians to deliver better care with less effort
Reducing the administrative burden, clinician stress and burnout, whilst freeing more time to focus on delivering patient care.
Step 1
Patients complete the digital assessment prior to their appointment
Step 2
Clinical summary highlights key areas requiring attention, for triage to the most relevant clinician and supporting clinicians with less experience.
Step 3
Rapid escalation of urgent issues to appropriate care. Pre-populated reports mean less admin and more time for unhurried conversations from the first treatment.
THE CLINICIAN JOURNEY
Outcomes
Pre-assessment information
Access to summary & triage reports from the dashboard, before the patient appointment.
Automated ongoing support
Clinicians programme follow up care, e.g. outcome measurements, surveys, exercise nudges, reviews.
Data
Data collected in a consistent format, informs service planning and evidence to demonstrate service quality.
Red flags
Patients are referred to the right person, first time.
Clinician Value
Reduced admin & clinician stress
Automated reports highlight summary information, reducing admin and supporting clinical episode.
Competitive benefit
Empowers patients with trustworthy advice leading to enhanced patient engagement.
Better quality
Deliver 24/7 care, reports support clinical episode, giving more time to focus on delivering treatment.
Patient triage support
Enables matching to specialised physios and services.
The employer journey
Reducing costs, improving efficiencies through a healthier workforce.
Step 1
Employees access MSK assessment via annual screening, line manager, HR referral or Health & Wellbeing portals.
Step 2
Urgent conditions are rapidly escalated, routine patients receive confidential tailored self-help advice, exercises, education, and/or treatment, if required.
Step 3
Population-level insights - structured clinical data is captured automatically for anonymisation.
THE EMPLOYER JOURNEY:
Outcomes
Instant guidance 24/7 for urgent & MSK issues
Easily accessible triage, empowers employees to seek the correct help and self-manage their condition.
Aggregated anonymised reporting
Insights into MSK trends and risk areas to support wellbeing strategy.
Screening & risk identification
Proactive health management strategies.
Automated, follow up support
Keeps employees engaged, monitors progress, and supports return to or stay in work.
Employer Value
Reduced direct costs
Digital triage delivers instant, clinically validated guidance 24/7. Employee sees the right clinician or service first time supporting early return to work.
Access to immediate triage encourages people to seek help sooner.
Reduced indirect costs
Absenteeism & presenteeism involves sickness cover, staff time (line manager, HR, Occ health) and staff turnover.
Clinician led triage costs £50+ per case (a company expense, or insurance fee that impacts premiums).
Prevention & Supporting recovery
A healthy workforce improves productivity, driving greater efficiency and cost savings across the organisation.
Improved bottom line
Early stage care improves employee wellbeing, retention and engagement - employees feel cared-for.
Reduced claim escalation and problem duration.
The insurance journey
MSK is a high-volume insurance & employee claim category, with pathways varying by policy type
Scalable digital support across member populations
Scenarios for Private Medical Insurance(PMI), Income Protection(IP), Critical Health Insurance & Employee Benefits
Application
Structured digital assessments identify urgent issues and emerging risks.
Renewal
Rapid escalation of urgent conditions, early self-help for prevention of claims.
Claims
Guidance to the right care instantly, before conditions escalate into higher-cost claims.
THE INSURANCE JOURNEY:
Outcomes
Reduced number of claims
Immediate triage and self-management, rapid escalation to the right clinician or service, if required.
Direct referral to an MSK clinician, saves GP time, results in fewer MRIs, X-Rays and secondary specialist referrals and gains higher patient satisfaction.
Reduced cost of claims
Standardised and consistent deep data informs population health insights and analytics.
Data driven
Improved customer engagement and retention
Access to 24/7 self-help with follow up nudges and tracking, supporting return to work outcomes.
Insurer Value
Speedy escalation and reduced absence duration
Risk stratification and controlling avoidable costs (e.g. GP prior to physio) whilst improving outcomes.
Prevention
Preventative advice, education and early identification promotes a healthy membership with fewer and lower claims.
Setting premiums
Anonymised data supports risk modelling and proactive health engagement strategies.
Reduced administration
Automate reports lessens workload (claims assessors and clinicians).
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